20/21 Winter
Operations

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Winter 20/21
Operations

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Health & Safety

We plan on opening for the 2020/21 season on December 18, 2020, conditions depending. During the winter 20/21 ski season, some things will look different on our mountain from previous years. These measures are put in place to ensure we keep everyone safe and our community healthy.

While visiting the mountain, the hotel and restaurant facilities, we ask you remember three main principles: 

  1. You must have a face mask on at all times while in all lift lines, while riding the chairlifts and in all public spaces.
    NO MASK, NO SERVICE;
  2. Keep at least six feet distance from people you don’t know or didn’t arrive with;
  3. Please practice good hygiene, stay home if you feel unwell, wash your hands and sneeze or cough into your elbow.

Below we’ve outlined what you can expect while enjoying the slopes this winter. Thank you for your patience while we get into the swing of things!

Health & Safety

During the winter 20/21 ski season, some things will look different on our mountain from previous years. These measures are put in place to ensure we keep everyone safe and our community healthy.

While visiting the mountain, the hotel and restaurant facilities, we ask you remember three main principles: 

  1. You must have a face mask on at all times while in all lift lines, while riding the chairlifts and in all public spaces.
    NO MASK, NO SERVICE;
  2. Keep at least six feet distance from people you don’t know or didn’t arrive with;
  3. Please practice good hygiene, stay home if you feel unwell, wash your hands and sneeze or cough into your elbow.

Below we’ve outlined what you can expect while enjoying the slopes this winter. Thank you for your patience while we get into the swing of things!

September 21, 2020

A letter to our community and the skiing and riding community of Alaska.

 

Since we had to make the hard decision of suspending our operations in March, we have collectively faced many challenges, big and small, professional and personal. We have also not had the athletic and expressive outlet of skiing and riding that allows us a much-needed escape added to the difficulties brought by the global Pandemic. Collectively, however, Alaskans have prevailed in the face of adversity before, and we will again. We will ride again, and we are committed to skiing and riding for the 2020/21 winter ski season.

 

As a business that relies closely on the community it serves, we have to make changes to preserve the health, wellness and safety of our guests, staff and community.  The changes made are calculated, well-thought-out ideas to ensure our resort survives the temporary downturn of the economy and reduces the potential spread of Coronavirus by limiting human to human contact points and gatherings. Unfortunately, some of the familiar aspects of the skiing and riding experience are forced to change this season.

 

The spirit of skiing and riding will not change this winter; it will be present every day we operate. We will still get excited about snowstorms and powder days, rope drops into new zones, groomers, top to bottom laps and the return of those sunny spring conditions that feel “oh so good.” While the core of skiing and riding will remain unchanged, some of our peripheral favorites will have to be put on pause or altered to improve our collective health and safety. Aspects like aprés ski and Sitzmark concerts, how the Mountain Learning Center and Rentals take bookings, Hotel operations with a new pool reservations system, restaurant capacities and our beloved aerial tramway will all look different.

 

While we know this will be a challenging reality to accept this winter, we remain honored and humbled to be the ones who get to operate the ski area, the hotel and our restaurants. This responsibility is a source of pride, and the passion for winter sports behind every goggle lens and the smile behind every face mask is why we’re doing this. It’s why we will persevere in the face of this adversity.

 

Over the summer season, we were able to implement some of these changes and saw a great deal of success with some and also remained dynamic enough to change or alter others while safely operating the hotel, aerial tram, restaurants and the bike park. This was done by working with and listening to our employees, public officials, and our community. In doing so, we were able to look at problems and implement solutions to enjoy the mountains under the midnight sun.

 

As we move away from summer, looking at winter operations, our teams have evaluated new safety procedures for skiing and riding.

 

We will be encouraging as much midweek skiing and riding as possible and are excited by how many pass holders have chosen to purchase mid-week passes leading in to this season. Having some skiers and riders shift to mid-week days will help alleviate congestion resort-wide, and while we know this is not a solution for all, we are encouraged by the enthusiasm for mid-week skiing and riding.

 

We understand that these changes are a lot to process and think about, and we know it will take more logistical planning on your end to come skiing. The theme this winter will be ‘Ski Well, Be Well’ and in the coming weeks and months we will be sharing more details as you plan your skiing and riding time with us.

 

As we’re starting to see the “anticipation” dust on the surrounding peaks, the northern lights shining above Girdwood, and that feeling of the days getting shorter; we look forward to that first big storm, the powder days to come and getting back to doing the thing we love. We’re excited to welcome you back and escape to the one thing that makes us all feel normal. We respectfully ask that all of our guests come to Alyeska with an open mind. Please be kind, courteous and patient with our staff and with each other and most of all, please keep the winter stoke high.

 

Please reach out with any questions or concerns so we can keep you informed on all options for a great winter.

 

Thinking snowy thoughts and fully committed,

 

Brian Burnett, Ski Area General Manager

 

Mandy Hawes, Alyeska Resort General Manager

  • We will be following government guidelines and recommendations throughout the entirety of the winter.
  • You must have a facemask on at all times while in lift lines, riding the chairlifts and in all public areas. NO MASK NO SERVICE
  • Please obey all posted signage and be respectful of our staff.
  • Please stay home if you are feeling unwell or have been in close contact with someone who is feeling unwell.
  • We have increased cleaning within our common areas especially in high-traffic areas and high touch-point surfaces
  • Please be patient and keep your distance from others on the mountain
  • We will continually review guidelines and update our procedures to ensure we can provide you with a safe environment and the best resort experience possible. 
  • At this time, Alyeska does not plan to be a reservations only ski resort for tickets and passes.
  • We will create a customer for each lift ticket sale to aid in contact tracing if needed. Lift ticket transactions may take slightly longer than before. Consider a Choice Pass which is direct to lift allowing you to skip the ticket office window and receive a discount as well.
  • There will be parking attendants to organize traffic coming in and out of the daylodge parking lot. This is new this year and will help guests “know before you go” to help increase communication and awareness about these changes.

To limit the spread of Coronavirus and reduce human to human contact, we have reduced the capacity of the tram to 20 and all quad chairlifts Capacity has been reduced to two (2) per chair unless skiing as a family unit of three (3) or four (4). The lift line maze will be built as single file and chair riders must sit on the two outside seat spaces. We are asking people to ride the chairlifts with the people they arrived with as much as possible. While in the lift maze, please maintain a six foot buffer, or tip to tail, distance between you and the people directly in front of and behind you.

With physical distancing in lift mazes things might move a little slower than usual and we appreciate your patience and kindness while everyone enjoys the slopes.

Our Food & Beverage options, while remaining very similar to previous winter seasons, will look and feel different. We kindly ask that guests be conscious about table times and not allow these times to exceed 45 minutes.  

Seven Glaciers will be operating as a mountaintop lunch bistro with limited seating Friday – Sunday noon to 5 pm. Bar style snacks and small plate options will be available and of course, the Fizz will be served. Reservations may be required.

Bore Tide Deli & Bar will be operating daily from noon to 5 pm with limited indoor seating. Our host will be determining capacity and will seat tables accordingly. Entry will be on the tram breezeway side and exit at the bar and staff will be monitoring capacity.

Sitzmark Bar & Grill will be open daily from noon to 8 pm daily and 9:30 pm on night skiing nights. There will be limited indoor capacity and our host will seat tables accordingly. There will be no seats at the bar. Entrance to the Sitzmark will be the stage/ mountainside deck door and exit will be next to Bear Cub Quad. Reservations may be required.

There will be no concerts or events at the Sitzmark this winter.

Sakura Asian Bistro will be operating with a limited indoor capacity Thursday – Monday 5 – 10 pm. With a reduced capacity of 50%. There will be no sushi bar seating. Terrace seating is available for additional capacity 

Pond Cafe will be operating daily from 7 am to 10 pm with limited indoor capacity. The Pond will only offer breakfast and dinner service midweek and will add lunch hours on the weekends.

Tramway Cafe will be operating daily from 8 am to 5 pm with limited indoor capacity.  

Carve will be serving Grab ‘n Go and To Go food daily from 9 am to 5 pm Friday to Sunday only. There will be no indoor seating at Carve.

  • The Daylodge is a universal mask-mandatory area.
  • Use your vehicle as your Daylodge. Be prepared to use your vehicle to gear up, bring hydration and snacks.
  • There will be no gear or equipment storage in the Daylodge. There will not be lockers available for use this winter. Your vehicle becomes your locker.
  • The Daylodge will not have tables and chairs for day users.
  • The Daylodge will have limited bathroom facilities and grab and go food options.
  • The Daylodge will have designated entrance and exit doors. There will not be entrance and exit from the same door.

You are encouraged to use Powder Cache as a form of payment on your Season Pass and Choice Pass. This reduce contact with others in the ticket window line as well as our outlets. Please pick up your pass well in advance of opening day to avoid any lines and wait times. The tram ticket office is available to print passes beginning December 1, 2020.

We are kindly asking our guests to pay as much as possible via credit card, Powder Cache and gift cards. Powder Cache can be loaded directly on to your Choice Pass or Season Pass.

Learn More

When dropping off your passengers and gear at the Daylodge or Hotel areas, please be aware that indoor capacity has been reduced. It is strongly encouraged that skiers and riders are dressed for the elements before arriving or change in their vehicles. There is a reduced capacity inside the Daylodge and access to lockers, tables and other gear storage will not be available during the 20/21 ski season. Your vehicle should be your locker. 

While you’re in the parking areas you need to keep a six foot distance between you and people you did not arrive with. We appreciate your patience as it may take us a little longer to move everyone throughout the area.

Rentals will be available on a reservations only basis.

Rentals

Reservations for gear will need to be in by 6pm the night before to be ready for the following day. This will allow limited interactions between rental staff and guests with the majority of the gear preset prior to arrival.

  • Lift tickets will be packaged with rentals
  • All rental units will be sanitized between guests.
  • Hotel rental shop equipment will be for hotel guests only.
  • Hotel Ski Valet will be for hotel guests only.

Lessons will be available on a reservations only basis and a link for reservations will be published shortly.

Mountain Learning Center

Reservation for lessons will need to be in by 6pm the night before to be ready for the following day.

Group lesson will remain at 6 per instructor maximum.

Mini mite and other youth group programs will not use the Daylodge for lunch breaks. We will have shorter program hours and parents are encouraged to send their child with snacks and/or meet them outside.

There will be no Discover Ski Program during the 20/21 ski season.

Military Monday will utilize the online rental reservation system for rentals and pick up. A reservations link for rentals and lessons will be published shortly. 

Rentals

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