Comfort
& Safety

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Comfort
& Safety

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Your Safety Matters

We’re proud to be following protocols adherent to mandates put forth by the Municipality of Anchorage over the last few weeks and months which are in place to protect the health and wellness of the citizens of the local area.

Your Safety Matters

We’re proud to be following protocols adherent to mandates put forth by the Municipality of Anchorage over the last few weeks and months which are in place to protect the health and wellness of the citizens of the local area.

Social Distancing & Reduced Capacity

As we carefully operate the hotel, we have made a few changes to our operations to ensure help keep everyone safe. So things will look a little different. But the warmth and quality of service remain the same.

Following all health authorities guidelines, and in partnership with hygiene and safety experts,  we have updated & redefined our sanitization protocols, as well as our increased cleaning frequency.

We have added physical distancing signage throughout public spaces, and partitions at our front desks. And we have invested in rigorous training for our team to keep everyone safe and well informed. Hand washing protocols have also been increased, ensuring our team remains as safe as possible. Hand sanitizer is available throughout the resort for your safety and convenience.

Our doors are open, but if you’re not feeling well, please stay home, we’ll be here for you when you’re feeling better. Please wash your hands and take reasonable precautions and practice good social distancing to protect yourself and others around you if you plan on visiting us.

As hospitality professionals, we take these decisions very seriously. As precautionary measures we’ve decided to take the following actions effective today.

Pursuant to municipal orders and EO-13, we will be requiring face masks be worn inside all public spaces at all times.

Pursuant to The Municipality of Anchorage most recent mandate, EO-16, beginning December 1, 2020 extending to January 1, 2021, all Resort restaurants will be closed. Room Service and Tramway Café will still be available to guests. Bore Tide Deli and Sitzmark will be available beginning December 18 with a to go style menu.

 

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Additional Safety Measures

  • Our aerial tramway is currently closed. When it reopens for winter operations, it will be operating at a limited capacity. Face masks are required to ride the tram.
  • Our pool and fitness center are currently open to hotel guests only and hot tub and sauna are closed.
  • Our retail stores will be limited to no more than 50 people
  • Read more about our winter 20/21 operations plan here.

Reservation Policy

We are currently offering no cancellation fees up to 24 hours prior to your stay if you booked through alyeskaresort.com, in person, or through our In-House Reservations team.
Please note, if you booked with any company that is not through Alyeska Resort, you must cancel your reservation through them (e.g. Expedia, Booking.com, etc.).
Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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